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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@PineConeResearch.com)

Why am I being asked to complete a survey for a product I haven't tried?

In some instances, panelists are testing the merits of a product idea rather than an actual product that is already in existence. Your feedback helps the manufacturer determine what appeals most to consumers in a product.

Who should I contact if I have questions about a product sample, the manufacturer or PineCone Research?

Unless you are directed otherwise by PineCone Research, anytime you have questions or concerns about a test product you have been given to try, please don't hesitate to contact us. We are always glad to help.

If I update my address before I receive my notice that product samples are on the way, will it be delivered to my new address?

Panelists are assigned to a project three to four days before the study goes online on our website. Unfortunately, if your address is not updated prior to the time you are assigned to the study, then the old address will be used.

Is it ok to complete the follow-up survey even if I haven't received the test product?

To ensure the accuracy of the product testing results reported to the client, panelists need to respond based on their actual usage. If the test product has not arrived by the start of the follow-up survey, please contact us by e-mail or phone so we can troubleshoot the problem.