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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@PineConeResearch.com)

Why do I keep receiving reminder e-mails for a study I already completed?

Our system updates once daily Monday through Friday.  You may receive the reminder because our system has not updated your completion (i.e., study submitted Friday evening, you receive reminder Sunday morning).  If you are certain that your study has been submitted properly, you can ignore the reminder. 

 
Why do I get a blank screen when attempting to login to the survey?

Make sure you have the most recent upgrade for your browser.  If you have the most recent upgrade, your Internet Explorer security settings may need adjusting.  If you are unaware of how to adjust your settings or need links to current upgrades please contact us by e-mail or phone.

Why am I getting sent back to the homepage?
Some studies open a new/second window. In some instances your pop-up blocker software may be preventing the second page from displaying. If you have software like this installed on your computer, please try adjusting your settings or temporarily disabling it while you complete our survey.