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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@PineConeResearch.com)

What should I do if the error message "Interview is no longer active" appears on screen during my survey?

The "Interview is no longer active" message error typically indicates a technical problem with one of our servers. Should this occur as you are submitting your survey, let us know and we’ll be happy to verify the status of the interview; otherwise, simply try again in a few hours.
 

Can I suspend my surveys for a short time if I'm going to be out of town, on vacation, or my computer goes down?

Yes. Please call or e-mail us and we will be happy to put you on temporary hiatus for the amount of time you request. This way you will not miss any assigned surveys.
 

I seem to have misplaced my PineCone Research check. Can you replace it for me?

Due to the high volume of checks that we generate on a weekly basis, we are unable to replace lost or stolen checks. The compensation charges for each product evaluation survey are immediately passed along to the sponsoring manufacturer and the accounting records are closed within weeks of the project's end.