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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@PineConeResearch.com)

What does the "User name not on file" error mean?

The "User name not on file" error is typically an indicator of an id not being on the invitation list. Double check that the job selected is the same as the number on your invitation. If you are accessing the correct survey, be sure to type your Household ID and Password because the copy/paste command can add hidden spaces. 
 

Why am I getting sent back to the Homepage?

Some studies open a new/second window. In some instances your pop-up blocker software may be preventing the second page from displaying. If you have software like this installed on your computer, please try adjusting your settings or temporarily disabling it while you complete our survey.

If my written notification of the survey arrives after I've completed it, does that mean that you need me to complete the survey again?

No, once you've completed the survey a second attempt is not required. Should additional information be needed, you will be notified of this by e-mail.