Ask Karen

This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue. (scott@PineConeResearch.com)

Have you stopped using e-mail to notify members of their new assignments?

Your first survey notification will always come to you by e-mail. If you are not receiving these notices, check to make sure your PineCone Research personal profile contains the correct e-mail address. If your address is correct, we recommend checking the e-mail filter setting on your computer and/or contacting your Internet Service Provider.

Upon occasion, I receive the error message “Error processing request - The server was unable to locate your Personal Identification Number (PIN)” What does this mean?

The “Error processing request - The server was unable to locate your Personal Identification Number (PIN).” message indicates that the survey has already been completed and no further attempts are needed. If you feel you have received this message in error, let us know and we’ll be happy to verify the status of the interview.

When can I expect to be compensated for my participation?

Your payment is processed the next business day following the completion of your product evaluation surveys.

If you have any more questions, please e-mail me at scott@PineConeResearch.com
or call us toll free at 1-888-572-2676.

Thanks for your participation in PineCone Research!