Do I need any special browser "Plug-In" controls that I always hear about?
Yes. Some of our studies require special "Plug-In" controls such as Flash and Microsoft Media Player. Instructions will be given for installing these "Plug-Ins" at the time when you need them.

 

Why do I get a blank screen when attempting to login to the survey?
Make sure you have the most recent upgrade for your browser. If you have the most recent upgrade, your Internet Explorer security settings may need adjusting. If you are unaware of how to adjust your settings or need links to current upgrades please contact us by email or phone.

 

What does the "User name not on file" error mean?
The "User name not on file" error is typically an indicator of an id not being on the invitation list. Double check that the job selected is the same as the number on your invitation. If you are accessing the correct survey, be sure to type your Household ID and Password because the copy/paste command can add hidden spaces.