If my e-mail is missing my survey and ID number, will I still receive a response back from you?

Absolutely! However, including your ID number and the survey number in the message assists us in providing you with a speedier response.  

If I update my address before I receive my notice that product samples are on the way, will it be delivered to my new address?

Panelists are assigned to a project three to four days before the study goes online on our website. Unfortunately, if your address is not updated prior to the time you are assigned to the study, then the old address will be used. 

Who should I contact if I have questions about a product sample, the manufacturer or PineCone Research?

Unless you are directed otherwise by PineCone Research, anytime you have questions or concerns about a test product you have been given to try, please don't hesitate to contact us. We are always glad to help.  

If I'm unable to complete the survey, can someone else in my household fill it out for me?

Unfortunately, no. Our panelists are pulled for studies according to certain demographic requirements. While there may be opportunities for other members of your household to participate from time to time, you are the only person who should be completing our studies.